Introduction
This Privacy Policy & Terms of Service (“Agreement”) governs your use of the products, services, website, and communication channels (including WhatsApp) provided by CALIBRECUE IT SOLUTIONS PVT. LTD.
By purchasing from us, accessing our website, or communicating with us (including via WhatsApp), you agree to the terms of this Agreement.
Information We Collect
We may collect the following:
Personal Information: Name, email, phone number, billing/shipping address, business details.
Order Information: Product preferences, purchase history, payment details (handled via secure gateways).
Technical Data: IP address, browser type, cookies, device details.
WhatsApp Data: Messages, attachments, and your WhatsApp profile name and number.
How We Use Your Data
We use your information to:
Process and deliver orders.
Provide customer support.
Send updates, promotions, and product recommendations.
Respond to queries via WhatsApp and other channels.
Comply with legal obligations.
WhatsApp Communication
By providing your WhatsApp number, you consent to receiving order updates, support messages, and promotional offers.
Messages may be automated or sent manually.
You can opt out anytime by replying “STOP” on WhatsApp.
Conversations may be stored securely for record-keeping.
Sharing of Information
We do not sell your personal data. We may share it with:
Service Providers: Payment gateways, courier partners, WhatsApp API providers.
Legal Authorities: If required by law.
Business Transfers: In case of mergers or acquisitions.
Orders & Payments
Orders are subject to acceptance and stock availability.
Prices may change without notice.
Payments must be made through approved secure channels.
We may cancel an order if fraud or payment issues are suspected.
Returns, Refunds & Replacements
Return/refund requests must be raised within our specified time frame.
Detailed policies are available on our website.
Intellectual Property
All designs, logos, trademarks, website content, and WhatsApp communications remain the property of [Your Company Name]. Unauthorized use is prohibited.
Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
WhatsApp messages are for convenience only — official records include invoices, receipts, and email confirmations.
Your Rights
You may:
Request access to your data.
Update or delete your data.
Opt out of marketing messages (including WhatsApp).
Changes to This Agreement
We may update this Agreement at any time. Updates will be posted on our website with the effective date.
Governing Law
This Agreement is governed by the laws of India, with disputes subject to the jurisdiction of courts in [Your City/State].
